Last modified: August 21, 2024.

Introduction

Smart Label Solutions Inc. and its affiliates (“SLS”, “we”, “us”, or “our”) owns and operates the SLS website at https://hanshowaccessories.com, which allows users to browse SLS’s line of products and accessories, to manage and update product and pricing information, to make purchases, orders, submit warranty claims, manage and upgrade their software subscription, and other functions related to SLS’s products and services (the “Platform”). We respect your privacy and are committed to protecting your rights under the Personal Information Protection and Electronic Documents Act and applicable Canadian provincial privacy legislation, including British Columbia’s Personal Information Protection Act (collectively, “Privacy Laws”). This Privacy Policy tells you how we collect, use, and disclose your personal information when you access and use the Platform and the services and communications that are made available through the Platform (collectively, the “Services”).

Please read this Privacy Policy carefully to understand our practices for the collection, use, and disclosure of your personal information. By downloading, accessing, or using our Platform or Services, you confirm to us that you understand, accept, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. You may withdraw your consent to our collection, use, and disclosure of your personal information at any time. If you withdraw your consent, we may not be able to provide you with access to or use of the Platform or the Services.

Changes to this Privacy Policy

Please note that this Privacy Policy may change from time to time. We include the date this Privacy Policy was last revised at the top of the page. You are responsible for checking this page periodically for updates to our Privacy Policy, as your continued use of the Platform or Services after we make changes means that you accept and consent to those changes. If we make any material changes to this Privacy Policy or the way that we collect, use, or disclose your personal information, we will notify you via email or through a notice on the Platform’s home page.

Minors

Our Platform is not intended for minors. We do not knowingly collect personal information from minors. If you are a minor, do not use our Platform or provide any information about yourself to us. If we learn we have collected or received personal information from a minor, we will delete that information and any accounts associated with the minor. If you believe we might have any personal information from or about a minor, please contact our Privacy Officer using the details below.

What is “personal information”?

“Personal information” is any information about an identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a single person. This may include your name, address, phone number, email address, or personal health information. If the information we collect identifies you, or could reasonably be used to identify you, it is considered personal information.

What personal information do we collect?

We collect and maintain different types of personal information in respect of the individuals with whom we interact. When you use our Platform, we may collect the following personal information from you:

• Personal contact and identification information, such as your name, mailing address, email address, IP address, device information, and phone number;
• Account information, such as your username and password when you sign up for an account;
• Transaction information, that you provide to us in connection with any purchases that you make on or through the Platform, excluding credit card, debit card, and other payment information, which are collected by the provider of the application store from which you have downloaded the Platform directly from you;
• User-generated content, that you create, submit, post, upload, publish, or otherwise make available to us on or through the Platform; and
• Feedback and communications, including personal information that you include in any feedback or communication that you provide to us.

We may also collect information from you that is not considered personal information because it cannot be used to identify you or anyone else, such as statistical or aggregate information about how users interact with our Platform and Services.

Aggregated and Anonymized Data

We may also aggregate and anonymize the personal information that we collect from you and use such aggregated and anonymized data for our internal and external business purposes, including the operation of our business, the advertisement, marketing, and promotion of products and services, and determining product usage trends and efficacy. The aggregated and anonymized data that we create will not be used or disclosed in a manner that identifies you.

How do we collect your personal information?

We collect personal information when you provide that information to us directly, including:

• When you make an inquiry about our services using the contact information on our Platform;
• When you request to be placed on our mailing list;
• When you fill in forms or enter other information on our Platform, including during the account registration process;
• When you make search queries on our Platform;
• When you purchase products or services on our Platform;
• When you interact with the features on our Platform and you elect to provide your personal information as part of those interactions; and
• When you respond to our emails, text messages, or other communications.

For what purposes do we collect and use your personal information?

We collect personal information so that we can perform our business activities and provide you with the best possible user experience. We collect, use, and disclose your personal information for the following purposes:

• To present our Platform and Services to you;
• To provide and personalize information, services, or products you request from us;
• To process transactions;
• To manage your subscriptions and purchases;
• To answer inquiries;
• To send communications requested by you;
• For administrative, planning, product or service development, quality control, and research purposes;
• For marketing and advertising (including direct marketing), if you have consented by opt-in;
• To measure or understand the effectiveness of the advertising we serve to you and others;
• To deliver relevant advertising to you;
• To notify you about changes to our Platform, or any products or services we offer or provide;
• To protect us against error, fraud, theft, and damage to our Platform, Services, assets, or other property;
• To update our records and keep your personal information up to date;
• To process and respond to any complaint made by you;
• To enable us to comply with applicable laws or regulatory processes;
• In any other way we may describe when you provide the information; and
• For any other purpose with your consent.

By consenting to the collection, use, and disclosure of your personal information through our Platform, you allow us to fulfill the purposes for which we collect your personal information. When we collect your personal information for research, statistical, and development purposes, we ensure that any information used for our analysis and reports will be de-identified and aggregated in a manner that will not identify you. This de-identified information may be disclosed to third parties.

For what purposes do we disclose your personal information?

We may disclose personal information that we collect from or receive about you:

• To other users connected to the store master account that you have joined;
• To our employees, contractors, service providers, and other third parties we use to support our operation of the Platform and Services, and who are contractually obligated to keep personal information confidential and use it only for the purposes for which we disclose it to them;
• In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of SLS’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by SLS about our customers and users is among the assets transferred;
• To advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others. We do not disclose data about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 150 women under the age of 35 have clicked on their advertisement on a specific day). We may also use such aggregate information to help advertisers target a specific audience (for example, men in a specific location). We may make use of the personal information we have collected from you to enable us to display our advertisers’ advertisement to that target audience;
• To enforce or apply our Terms of Use, which can be found at https://hanshowaccessories.com/terms-of-use/, including for billing and collection purposes; and
• To comply with any law, rule, regulation, lawful and binding determination, decision, or direction of a regulator, or in cooperation with any governmental authority.

User Contributions

You may also provide information to be published or displayed (hereinafter, “posted”) on public areas of the Platform or to be transmitted to other users of the Platform or third parties (collectively, the “User Contributions”). Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Platform with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

How do we use cookies?

A “cookie” is a small summary file containing a unique ID number. When you access our Platform, we may use cookies or similar automatic data collection technologies, including third-party cookies such as Google Analytics, to indirectly collect information about you. Cookies enable us to recognize your computer and greet you each time you visit our Platform without bothering you with a request to register. Cookies also enable us to keep track of services you view so that, if you consent, we can send you news about those services.

We may also use cookies to measure traffic patterns, to determine which areas of our Platform have been visited, and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our services. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Platform may not be accessible or may not function properly.

We may also use these technologies to collect information about your online activities over time and across third-party websites or other online services (known as behavioral tracking, tailored, or targeted advertising). To learn more or to opt-out of tailored advertising, please visit the Digital Advertising Alliance of Canada Opt-Out Tool for information.

How do we communicate with you?

We may send you direct marketing communications and information about our services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS text messages, push notifications, and email, in accordance with applicable marketing laws, such as Canada’s Anti-Spam Legislation (CASL). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so. In addition, at any time you may opt-out of receiving marketing communications from us by contacting our Privacy Officer using the details below, or by using opt-out facilities provided in the marketing communications. If you choose to opt-out of receiving marketing communications from us, we will ensure your name is removed from our mailing list.

Where is your personal information transferred or stored?

We may process, store, transfer, or disclose your personal information to contractors, service providers, and other third parties we use to support our business for the purposes listed above. We may disclose your personal information to entities located in a foreign country, including hosting service providers located in Canada and the United States, that assist us with the operation of our business.

In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.

You may access written information about our policies and practices with respect to service providers outside Canada by contacting our Privacy Officer (see the details below). Our Privacy Officer can answer any questions you may have about the collection, use, disclosure, or storage of personal information by service providers outside Canada for or on behalf of SLS.

How is your personal information kept secure?

The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where you have chosen a password for access to certain parts of our Platform, you are responsible for keeping this password confidential. Do not share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Platform. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Platform.

Please advise our Privacy Officer immediately of any incident involving the loss of, or unauthorized access to or disclosure of, personal information that is in our custody or control.

How long do we keep your personal information?

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, or until we are no longer required by law to retain it (whichever is later). Under some circumstances, we may anonymize or de-identify your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.

How can you access or correct your personal information?

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. You have the right to request access to and to correct the personal information that we hold about you. You can review and change your personal information by logging into the Platform and visiting your account profile page, or by contacting our Privacy Officer using the details below. Before providing access to any information, we will first verify your identity, and you consent to our collection and use of your personal information for verification purposes.

We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may request specific information from you to help us confirm your identity, and to provide you with the personal information that we hold about you or make your requested changes. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.

How can you withdraw consent to the collection, use, and disclosure of your personal information?

Where you have provided your consent to the collection, use, and disclosure of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact our Privacy Officer using the details below. Please note that if you withdraw your consent, we may not be able to provide our services to you, or your user experience may not be as useful or enjoyable. We will explain the impact to you at the time to help you with your decision.

Does our Platform contain links to third-party websites?

Our Platform may include links to third-party websites, plug-ins, services, social networks, or applications. Clicking on those links or enabling those connections may allow the third party to collect or share data about you. If you follow a link to a third-party website or engage a third-party plugin, please note that these third parties have their own privacy policies and we do not accept any responsibility or liability for these policies. We do not control these third-party websites, and we encourage you to read the privacy policy of every website you visit.

What is the process for complaining about a breach of this Privacy Policy?

If you believe that this Privacy Policy has been breached, please contact our Privacy Officer using the details below. We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this Privacy Policy, and with applicable Privacy Laws. We will treat your complaint confidentially, investigate the alleged breach, and aim to ensure that we contact you and resolve your complaint within a reasonable time (and in any event, within the time required by the relevant Privacy Laws, if applicable).

Contact Information

We welcome your questions, comments, and requests regarding this Privacy Policy and our privacy practices. Please contact:

Privacy Officer

Smart Label Solutions Inc.

3738 N Fraser Wy #105,

Burnaby, BC V5J 5G7, Canada

Email: legal@hanshowaccessories.com